TERMS AND CONDITIONS
The following terms and conditions govern your access and use of the website www.milenasayad.com and all content therein including ordering any products from the website operated by Milena Sayad Knitwear, having its principal place of business at The Whisky Bond,
Studio 3.02, G4 9SS Glasgow, Scotland, United Kingdom (“Milena Sayad” or “we” or “our” or “us”).
Please read these Terms and Conditions (“Terms and Conditions”) which will govern your access, use of website and ordering of any products therefrom. By accessing or using the website, you represent and warrant that you are above the age of majority as per the applicable laws to which you are subject and have the capacity and authority to agree to these Terms and Conditions.
We provide knitwear, and other unique handmade dresses. The details of all such products are displayed on the website. If you intend to order any products from us, you will have to place your order by accessing the website. You will always provide us with your accurate, complete, and true contact details and also notify us in writing of any changes thereto. You may be subject to any additional terms regarding the purchase of any products on the website and such terms will be in addition to these Terms and Conditions to which you will be bound.
Ownership and Intellectual Property Rights
Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use and access the website solely for the purpose of viewing the information regarding the products, downloading of any product information and ordering the products only for your personal and non-commercial use. Title, ownership rights, and intellectual property rights in the website, all content therein, and all the products displayed on the website shall remain the sole property of Milena Sayad or its licensors. Your use of the website does not grant you any right or license to reproduce or otherwise use any of the intellectual property rights of Milena Sayad or its licensors except as expressly stated herein.
If permitted by us, you may post any of your feedback content such as text, images on the website and you grant us a worldwide, non-exclusive, fully paid-up, royalty-free, sub-licensable, transferable, perpetual right to use, copy, reproduce, display, modify, distribute, and otherwise exploit such of your content as you may make available on the website. We reserve the right to remove any of your content from the website in our sole discretion.
The rights granted to you for use of the website is subject to the following restrictions:
- You shall not copy, decompile, reverse engineer, disassemble, modify, prepare derivative works, distribute, sell, transfer, or otherwise exploit the website or any content therein except as expressly permitted herein. You shall not remove or infringe any proprietary notices from the website. You will not upload any content that is obscene, threatening, harassing, invasive, discriminatory, unlawful, illegal, immoral or harmful to our interests or interests of any other person or any content that is infringing any intellectual property rights or privacy rights of any person. You will not transmit or introduce any kind of virus or any malware or harmful codes in the website. You will not use the website in contravention of any applicable laws.
Product Prices and Information
Product prices will be displayed on the website. All such prices are exclusive of any taxes unless stated otherwise. We reserve the right to change, substitute, or discontinue at any time any products including the pricing and description of products without notice. We have made commercially reasonable efforts to display as accurately as possible the colors, and images of the products on the website. We cannot guarantee that the color and images will be accurate as this is dependent on your computer monitor.
Shipping and Delivery
Once you place the order for a product with us by making a payment for the same, we will process your order within:
- 3-21 days Business Days for any custom-made orders
- 1-2 Business Days for any ready-made products
We will only be able to ship the product after we process your order. Any orders received on non-Business Days will be processed on the next Business Day.
The product will be delivered to you only after the order processing is complete at our end. The product will be delivered at the address provided by you within:
- 1-2 Business Days after the completion of order processing for delivery within United Kingdom
- 7-15 Business Days after the completion of order processing for delivery outside of United Kingdom
We currently deliver to the following countries outside of United Kingdom:
Aland Islands, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Hong Kong, Iceland, Italy, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United States.
- Next day delivery by Royal Mail- For delivery within United Kingdom
- International Tracked and signed Royal Mail- For delivery at international destinations
The time taken for delivery is dependent on your destination. We will make commercially reasonable efforts to ensure that your shipment is delivered on time. The shipments for any custom-made products may be delayed depending on the time we take for designing the custom products. All the shipping timelines specified herein are estimations and we cannot guarantee that your order will arrive at your place by the stated time herein. The shipment may be delayed due to unexpected occurrences beyond our control including acts of God such as including but not limited to changes to law or regulations, embargoes, war, terrorist acts, acts or omissions of third-party service providers including carriers, lockdowns, epidemics, riots, weather conditions, or any other causes beyond our control. We are unable to entertain any changes in delivery once shipment leaves our facility. You may experience certain delays in processing and delivery of shipments due to the COVID-19 situation.
For international shipments, you are solely responsible for any custom duties, levies and taxes levied by local authorities and for complying with any applicable laws, and regulations relating to the import, of the products and we are not responsible for the same nor we are responsible for delayed delivery of shipments due to customs issues. We may be unable to ship certain products to certain destinations or certain persons due to any restrictions imposed by law or otherwise.
We will send an email confirmation with the shipment tracking number and order details to you once we process your order.
Unless otherwise specified, shipping is free within United Kingdom and included in the product price. For shipping at international locations, we charge £20 for any orders below £500. For order £500 and above, shipping will be free unless otherwise indicated. The said shipping charges will be reflected separately along with the product price on the website.
We are not responsible for delayed delivery or non-delivery due to reasons such as an incorrect address provided by you. Once the shipment is dispatched, we may not have the ability to change the address while the product is in transit. Once the ordered products are handed over to the carrier for shipping, the risk of loss and title for the ordered products will pass to you.
Business Days means any day other than Saturday, Sunday or public holiday in Glasgow, Scotland.
We reserve the right without prior notice:
- to limit the sales of our products in certain geographies, or to any person.
- To impose limits on the maximum or minimum quantities of products that you can purchase
Cancellation, Returns and Refunds
Cancellation by us:
We reserve the right to cancel the order and delivery in case:
- We have insufficient stock to deliver the goods you have ordered
- One or more of the products you ordered was listed with an incorrect price due to a pricing error by us.
- For any other reason outside of our control
If we cancel your order, we will notify you by email and will refund you the entire price as soon as possible. However, we will not be responsible for losses or damages including any consequential loss, loss of income suffered by you or any third party for reason of our cancellation of the order.
Cancellation by you:
For cancellation of your order, please contact at firstname.lastname@example.org
We provide a 14-day return window (“Return Window”) from your date of receiving the product within which you may return the product. For the sake of clarity, this Return Window is only applicable for ready made products and not for any custom-made products. Any price paid for custom made products are non-refundable and we do not accept cancellation for custom-made products. Any products that are partially custom-made are also not eligible for cancellation and refund. We will issue a refund for readymade products only if you have received a damaged product or the product does not match the description provided by us subject to the terms herein.
We will provide the full refund of the applicable price of the readymade products, if you return the products within the Return Window subject to:
- The Product is returned in the same condition (saleable condition) in its original packaging (along with all product tags and labels, and branded packaging)
- The sales receipt/invoice shall be accompanied with the product
- The product must be unused and unaltered
- There should be no tampering of the product
Only when we receive the product in the condition above outlined and to our satisfaction, we will process the refund promptly and your original payment method will be credited and the refund price will be reflected within 3-4 Business Days after we process the refund. Any shipping charges will not be refunded.
You are advised to send the returns by a reputable carrier with proper packaging to ensure for the protection of product during transit. We are not responsible for shipping charges for such returns or for any products that are damaged upon return or missed during transit.
- If the returns are within United Kingdom, we will cover the cost of returns but subject to the terms herein.
- If the returns are from an international location, you are liable to pay the courier cost of such returns or in the alternative if we pay the courier charges, we will deduct the same from the refund price. All international returns must be clearly marked on the outside as “Returned Goods” to avoid import duty. Any import duty that is incurred will be deducted from the refund price.
If the package has been clearly damaged during transportation, you should file a complaint immediately to the logistics company who shipped the product.
If we have already dispatched your order and if you intend to cancel it, you must initiate return.
If we have already started to manufacture your half-custom/custom/made to order product and not yet dispatched to you, and if you intend to cancel the order, you must contact us immediately. We do not guarantee that we will be able to cancel your order as we do not cancel any custom-made orders once placed.
Not claiming a package is not the same as cancelling or returning an order. Packages that haven’t been claimed and for which no notice of cancellation has been provided are still subject to shipping costs. We will attempt to deliver your order to the delivery address stated on your order. If we are unable to deliver your order because of an incorrect address or because you fail to contact the courier company or collect the goods from the collection point, we will refund the price of the products reduced by the delivery costs incurred by us in sending out the goods and any additional costs charged to us by the courier company for returning the goods to Milena Sayad. If we have to re-dispatch the order after it has been returned to us for reasons outside of our control, we will charge you accordingly. If you ask us to redirect your order to another address after it has already been dispatched, we also charge you for redirecting costs.
We will not accept any returns if the returns are not submitted in accordance with these Terms and Conditions.
We may in our sole discretion, make any changes to the website we deem necessary without any notification to you.
We may without prior notice discontinue your use of the website with or without notice for reasons including but not limited to your breach of any provisions in the Terms and Conditions or as required by law.
THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” BASIS WITH ALL FAULTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW WE MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, TITLE OR NON-INFRINGEMENT, OF ANY KIND RELATED TO WEBSITE. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGES OR LOSS OR CLAIMS ARISING FROM YOUR USE OR NON-USE OF THE WEBSITE. WE DO NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE OR VIRUS-FREE OR BUG-FREE OR UNINTERRUPTED OR SECURE. THE WEBSITE AND ALL CONTENT THEREIN IS FOR INFORMATIONAL PURPOSES ONLY. WE DO NOT PROVIDE ANY WARRANTY THAT THE CONTENT IS COMPLETE, ACCURATE, ADEQUATE, TRUTHFUL, USEFUL, OR RELIABLE. THE INFORMATION RELATED TO PRICING, DESCRIPTION, OFFERS, AVAILABILITY, SHIPPING COSTS, DELIVERY TIMES MAY CONTAIN ERRORS, INACCURACIES, AND OMISSIONS. ANY RELIANCE ON THE CONTENT AVAILABLE ON THE WEBSITE IS AT YOUR OWN RISK.
You agree to defend, indemnify, and hold Milena Sayad, its affiliates, officers, directors, employees, agents, licensors harmless from and against any claims, damages, liabilities, including without limitation, reasonable attorney fees, resulting or arising from, your use of the website or your breach of any provisions in these Terms and Conditions.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE, MILENA SAYAD, ITS SUCCESSORS OR ASSIGNS, AFFILIATES, DIRECTORS, OFFICERS, PARTNERS, SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY KIND RELATING TO OR ARISING FROM THESE TERMS AND CONDITIONS. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MILENA SAYAD FOR ALL CLAIMS RELATED TO THESE TERMS AND CONDITIONS EXCEED THE TOTAL AMOUNT RECEIVED BY MILENA SAYAD FROM YOU DURING THE LAST THREE (3) MONTHS PRECEDING THE DATE OF CLAIM.
These Terms and Conditions are governed by the laws of United Kingdom and you agree to submit to the exclusive jurisdiction of, and venue in, the English courts.
We may assign, transfer, or subcontract our rights and/or obligations to any person/entity without your consent. You shall not assign, transfer, or subcontract any of your rights and/or obligations herein without our prior written consent.
We are not responsible or liable for any delays or failures in performance from any cause beyond our control, including, but not limited to acts of God, changes to law or regulations, embargoes, war, terrorist acts, lockdowns, fire, earthquakes, acts of third parties or epidemics.
These Terms and Conditions constitute the entire agreement between Milena Sayad and you as to the subject matter stated herein.
If any provision of these Terms and Conditions is found to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable.
No Third-Party Beneficiaries
Nothing in this Terms and Conditions will provide or accrue any benefit to any third party or entitle any third party to any claim, cause of action, remedy, or right of any kind.
Any waiver or failure to enforce any provision of the Terms and Conditions on one occasion will not be deemed a waiver of any other provision or such provision on any other occasion. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.
This Terms and Conditions binds and benefits the parties and their respective permitted successors and assigns.
Your use of the website or your ordering of any products from us shall not make you an employee or agent or partner or joint venturer of Milena Sayad.
All provisions which by their nature should survive shall survive the termination of these Terms and Conditions.
Changes to the Terms and Conditions
We may modify these Terms and Conditions at any time. Please regularly check the website for the latest version. To the extent permitted by applicable law, your access/use of the website constitutes your acceptance of the modifications.
Our contact details.
Business Name: Milena Sayad Knitwear
Address: The Whisky Bond, Studio 3.02, G4 9SS Glasgow, Scotland, United Kingdom